Warranty Policy
Top Flight Appliance Repair, LLC
Effective Date: January 26, 2026
This Limited Warranty applies to parts and labor purchased from Top Flight Appliance Repair, LLC (“Company,” “we,” “us,” or “our”).
What This Limited Warranty Covers
This Limited Warranty covers defects in materials or workmanship under normal use during the applicable Warranty Period. During the Warranty Period, Top Flight Appliance Repair, LLC will repair or replace, at its discretion, parts that prove defective due to improper materials or workmanship.
What We Will Do to Correct Problems
If a covered defect is confirmed, we will repair or replace the defective part using new or refurbished replacement parts at no charge for the covered portion of labor and parts, as applicable.
Warranty Period
Labor Warranty
Labor performed by Top Flight Appliance Repair, LLC is warranted for 90 days from the date of the initial repair.
Parts Warranty
OEM Parts: 12 months (365 days) from the date of the initial repair
Aftermarket Parts: 90 days from the date of the initial repair
Replacement parts assume the remaining portion of the original warranty period.
What This Limited Warranty Does Not Cover
This Limited Warranty does not cover:
* Conditions, malfunctions, or damage not resulting from defects in materials or workmanship
* Damage caused by misuse, abuse, neglect, improper installation, or unauthorized repairs
* Normal wear and tear
* Issues caused by power surges, electrical issues, water damage, fire, flooding, or acts of God
* Commercial use unless expressly agreed in writing
* Pre-existing conditions or unrelated appliance failures
How to Obtain Warranty Service
To obtain warranty service, you must contact Top Flight Appliance Repair, LLC to report the issue and allow us to inspect the appliance and determine the appropriate solution.
Communication Regarding Warranty and Service
Warranty communications, service updates, and repair-related notifications may be delivered via SMS text message when a mobile phone number is provided and customer consent is given.
Message frequency may vary.
Message and data rates may apply.
Customers may opt out at any time by replying STOP.
Limitation of Warranty
This Limited Warranty is the sole and exclusive warranty provided by Top Flight Appliance Repair, LLC. All other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, are disclaimed to the maximum extent permitted by law.
Governing Law
This Warranty Policy shall be governed by and construed in accordance with the laws of the State of North Carolina.
Contact Information
For warranty service or questions:
Top Flight Appliance Repair, LLC
350 George W Liles Pkwy, Suite 160 PMB 103
Concord, NC 28027
Email: info@topflightappliancerepair.com
Phone:
704-783-8150
Terms of Service
Top Flight Appliance Repair, LLC
Effective Date: January 26, 2026
Welcome to https://www.topflightappliancerepair.com
(the “Site”), owned and operated by Top Flight Appliance Repair, LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our Site or scheduling service, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Site or services.
1. Services
Top Flight Appliance Repair, LLC provides residential and commercial appliance repair, maintenance, diagnostic, and related services. All services are subject to availability and acceptance by the Company.
2. Eligibility
You must be at least 18 years old to use our Site or request services. By using our Site or services, you represent that you meet this requirement.
3. Appointments and Scheduling
Appointments may be scheduled through our website, by phone, or by text message. Appointment times are provided as service windows and are subject to change based on technician availability, traffic, parts availability, and prior job completion times.
4. Payment Terms
Payment for services is due as outlined in your service estimate or invoice. Diagnostic fees, labor charges, parts costs, and applicable taxes may apply. Certain services may require deposits or payment in advance. Failure to remit payment may result in collection actions as permitted by law.
5. Warranty
Parts and labor warranties are governed by our separate Warranty Policy, which is incorporated by reference into these Terms. Please review the Warranty Policy for full details.
6. Cancellations and Rescheduling
Customers are responsible for providing reasonable notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to service or trip charges.
7. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Top Flight Appliance Repair, LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written consent.
8. Third-Party Links
Our Site may contain links to third-party websites. We do not control and are not responsible for the content, policies, or practices of third-party sites. Accessing third-party websites is at your own risk.
9. Disclaimer of Warranties
The Site and its content are provided on an “as-is” and “as-available” basis. We make no warranties of any kind, express or implied, regarding the operation of the Site or the accuracy of its content.
10. Limitation of Liability
To the maximum extent permitted by law, Top Flight Appliance Repair, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or services. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.
11. Termination
We reserve the right to suspend or terminate access to the Site or services at any time for any reason, including violation of these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.
13. Electronic Communications
By using our Site or providing your contact information, you consent to receive communications from us electronically, including email, phone calls, and text messages related to your service.
14. SMS Communications (A2P / CTIA Compliant)
SMS Communications
By providing your mobile phone number to Top Flight Appliance Repair, LLC, you consent to receive text messages related to your service. These messages may include:
* Appointment confirmations
* Technician arrival notifications
* Service updates
* Billing communications
* Requests for customer feedback or reviews
Message frequency may vary based on your service activity.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
SMS communications are used strictly for service-related and customer care purposes and are not used for unsolicited marketing or promotional campaigns.
Consent to receive SMS messages is not a condition of purchase.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Site or services constitutes acceptance of the updated Terms.
16. Contact Information
If you have questions about these Terms, contact us:
Top Flight Appliance Repair, LLC
350 George W Liles Pkwy, Suite 160 PMB 103
Concord, NC 28027
Email: info@topflightappliancerepair.com
Phone:
704-783-8150
